Shipping to Canada has increased to $11.64 as of 1/27/2020

About + FAQ

Hello, everyone, this is Deb aka lemonwerewolf! Welcome to my online store, Lemon Boba!  Feel free to take a look!  I'll be happy to answer any questions, and I hope you enjoy your visit to my store!


RETURNS OR EXCHANGES

If you wish to return, exchange, or get a refund for your purchase, please email me at debrgroves@gmail.com

For exchanges or refunds, you have 30 days from the time you receive your item to ask for an exchange or refund.


LOST PACKAGES

For any package that has been lost by the mail carrier, feel free to message me on here or by my email listed above, and I can either send you a new item (based on availability of stock) or give you a refund.  For all orders, it will take anywhere from 1-3 days to be shipped out, and for domestic orders (USA), packages can take anywhere from 2-14 days to arrive.  If you live in the USA, and haven't received your item after 14 days of it being shipped, please feel free to contact me.  If you live outside the USA and haven't received your package in over 3 weeks, feel free to contact me.


DAMAGED GOODS

For any items that are damaged or have minor defects, feel free to contact me here or email, and I can refund you or exchange you a new item (based on availability of stock).

If you receive a keychain that has scratches, bubbles, a cloudy/muddled look, this is because all keychains come with a protective film on one or both sides of the keychain.  If you remove the film and find there are still scratches or other damages, please contact me, and I can refund or exchange your item.


STOCK AVAILABILITY

Feel free to always contact me if you have questions or want to know when/if an item will be restocked.


ORDER CANCELLLATIONS

If you wish to cancel an order, please contact me before an item as been shipped out. If your order has been shipped out, I unfortunately cannot cancel it, as the order will be in transit. However, after you receive the package, you may contact me to return it, and I can give a refund after I have received the returned order.

CUTSOMS FEES

Unfortunately, customs fees are out of my control and are up to each postal service in each country, and is the buyer's responsiblity to pay any customs fee. I apologize for the inconvenience.


Where to find me on social media

Twitter: @lemonwerewolf

Instagram: @lemonwerewolf

Ko-fi: https://ko-fi.com/lemonwerewolf

Portfolio: www.debgroves.com

Tumblr: http://lemonorangelime.tumblr.com

Contact: debrgroves@gmail.com

Please also visit my mom's online shop!  She makes handmade itabags and jewelry and can be found here: www.zetteshandmade.com